1. Introduction

FitConnect Technologies Pvt. Ltd. ("FitConnect," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

Identity Data: Name, date of birth, gender, profile photo
Contact Data: Email address, phone number, address
Account Data: Username, password, account preferences
Health Data: Height, weight, fitness goals, workout history (with your consent)
Payment Data: Payment method details, transaction history
Membership Data: Gym memberships, attendance records, subscription details

2.2 Automatically Collected Information

Device information (type, operating system, unique identifiers)
IP address and location data
Browser type and version
Usage data (pages visited, features used, time spent)
Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

Provide and maintain our services
Process memberships and payments
Personalize your fitness experience
Track attendance and workout progress
Send notifications and updates
Improve our platform and develop new features
Prevent fraud and ensure security
Comply with legal obligations
Communicate marketing messages (with your consent)

4. Information Sharing

We may share your information with:

4.1 Partner Gyms

When you join a gym through FitConnect, we share necessary information with that gym to facilitate your membership and services.

4.2 Service Providers

We work with third-party service providers for payment processing, analytics, cloud hosting, and communication services.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect our rights and safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit and at rest
Secure authentication mechanisms
Regular security assessments and audits
Access controls and employee training
Incident response procedures

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. After account deletion, we may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

You have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data (subject to legal requirements)
Portability: Receive your data in a portable format
Objection: Object to certain processing activities
Withdrawal: Withdraw consent at any time

To exercise these rights, please contact us at privacy@fitconnect.com.

8. Cookies

We use cookies and similar technologies to enhance your experience. For more details, please see our Cookie Policy.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the platform or via email. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@fitconnect.com
Data Protection Officer: dpo@fitconnect.com
Address: FitConnect Technologies Pvt. Ltd., Bangalore, Karnataka, India